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In the mid-1980s, a company called PlayNet began tinkering with the combination of real-time chat and online games.” Users could exchange real-time messages…which later evolved into the concept of rooms.
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Launched to the public in 1980, the CB simulator capitalized on the explosive (if short-lived) popularity of citizen’s band radio culture in American country music and movies. The How Stuff Works website explains the beginnings of chat room technology and growth by saying, “the CompuServe CB simulator is widely regarded as the first real-time chat room. The history of chat rooms is interesting. Whether this is to improve your employee experience or your customer experience, online chat rooms and chat functionality can be very helpful for your business? What exactly is a chat room? One way to improve communication is by using chat rooms or chat applications to create a more streamlined experience. That’s why departments like HR and marketing can end up taking a lot of your businesses budget.
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Whether this means creating better communication policies or adding tools that help to facilitate communication, the success of your business is deeply connected to your ability to communicate effectively with both employees and customers. Businesses depend on good, clear, consistent communication.
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